Return & exchange policy
Because most of our items are perishable, we can only offer returns on items within 5 working days of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To request a refund, please email us at firstname.lastname@example.org and we will respond within 48 hours.
We do not offer returns if:
- You ordered more than 5 working days ago
- The product has been opened
- You decided that you did not like the item after opening
Note - we include nutrition and macronutrient information for all products where this is important. Please read through the information on products if you are unsure please contact us and if you are a keto newbie please take a look at our starter page.
This is applicable if you decide that a refund is best for you as opposed to an exchange.
If you used our Cash On Delivery service, we will arrange an appropriate time for collection of goods.
If you paid by credit card, we will arrange for the collection of your item at a time and location suitable to you.
Once your return is received at our office and inspected, we will send you an email to notify you that we have received your returned item and to notify you of the approval or rejection of your refund. Your payment will be returned within 14 days from the date of the approval.
If the issue with your item is our responsibility, we will cover the cost of shipping, otherwise we would kindly accept that shipping is covered by you.