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Free delivery on orders over AED 225

Delivery Policy

About our delivery partner

Our customer deliveries are handled by Transcorp, our delivery partner of choice for the following reasons:

  1. End to end temperature controlled delivery.
  2. Next day delivery1
  3. An exceptionally professional and customer focused team.

Key terms2:

  • Delivery charge countrywide: AED 25
  • FREE delivery on orders over AED 225
  • Cash on Delivery (COD) available with an extra handling fee of AED 10.
  • Delivery scheduling available

Footnotes

1 Next day delivery on orders placed before 2pm in Dubai, Sharjah and Abu Dhabi only.

    Delivery scheduling

    • One of the benefits of working with a company like Transcorp is that they provide a delivery scheduling option.
    • The delivery schedule varies from emirate to emirate (see below)
    • At the moment, we do not have an automated system in place (work in progress) so if you would like to schedule your delivery for a specific time, please contact us on WhatsApp (050 182 5386) after placing your order so we can work it out with you.
    • Please note you are free to reschedule a delivery but please give us 24 hours notice.
    • Specifically, if the delivery team tries to deliver in your scheduled slot but you are not available, we can reschedule, however, we (INGFIT) will be charged twice by Transcorp.
    • We understand that the need for flexibility but please ensure you give us enough notice - we reserve the right to add additional charges for failed and rescheduled deliveries. 

    Dubai and Abu Dhabi (Sat-Thurs)

    • 4am-9am
    • 9am-1pm
    • 1pm-5pm
    • 5pm-9pm

    Sharjah (Sat-Thurs)

    • 4am-9am
    • 9am-1pm 

    Al Ghadeer (Sat-Thurs)

    • 5pm-9pm

    Al Ain and RAK (Mon-Thurs)

    • 9am-1pm

    Ajman (Tues and Thurs)

    • 9am-1pm

    Fujairah (Mon and Thurs)

    • 9am-1pm

    Um Al Qwain – Monday only

    • 1pm-5pm

    Remote areas

    Several remote areas in the UAE are not covered by Transcorp. 

    As a general rule, if your address is considered 'outside city limits' you are most likely in a restricted area. For a full list, please check out this page.

    If you do place an order and you are in a restricted area, we will contact you to discuss options, the most common being:

    • Send to an unrestricted address (a friend or relative for example)
    • We can potentially use a different courier.

      We do work with other delivery partners who may be able to help, however, we cannot guarantee temperature controlled delivery and extra costs may be incurred.

      If you have any doubts please contact us on WhatsApp (050 182 5386) before you place your order and we'll do everything we can to help :)

      Cash On Delivery

      We do offer a COD service, however, we need to charge a handling fee of AED 10. Where possible, please pay by credit card as it is the best option for us and it will make things slightly cheaper for you.

      At check out, please ensure you select the correct delivery option:

      At the moment, our platform can’t select this option automatically so we’re relying on you to select the correct option. If the incorrect option is selected, we will add the additional AED 10 onto the COD manually. Please support us on this: we are still a tiny little baby so every penny counts :)